Refund policy

Refunds & Exchanges

Items usually held in stock, purchased without embroidery can be returned for a refund or size exchange, providing they are unused, clean and in original packaging. you may return it to us within 14 days of receiving your order.

All return postage and cost of sending new item out (if requested) is at customer’s own cost. Refund will be issued once the item, has been returned.

Goods we do not carry and are ordered in for customers specifically, are non-refundable unless faulty.

Personalised orders, items which have been personalised to customers request will not be refunded unless we have made a mistake and different to order placed by customer, the customer is responsible for ordering the correct size and colour and takes responsibility for thread colours and fonts chosen. We take no responsibility for customer’s mistakes. If, we have made a mistake and different to order placed by the customer, we offer either replacement of goods, or refund in full, plus, postage of returned goods.

Damaged, defective, or incorrect goods must be advised by email within 48 hours of receipt and immediately returned. Soiled or used goods will not be accepted for return.

Any return packages must be sent by Royal Mail Recorded or Special Delivery or by a Registered Courier.

Personalised Goods - When an order is placed for personalised goods it can be cancelled up to the time before goods have been personalised.

Goods ordered in specifically for an individual customer cannot be cancelled once the order has been placed no refund will be offered.